Terms of Service

Key Disclosures

Before you place an order with us, here are some important points to be aware of:

• We reserve the right to cancel any order at any time before dispatch, for any reason.

• Our liability is capped at the amount you paid for the product in question. We are not responsible for indirect or consequential loss.

• We are not responsible for any damage, delay, or loss caused by events outside our reasonable control, or by actions/omissions attributable to you or your representatives.

• From time to time, we may receive a benefit (including commissions or referral fees) if you purchase through links to third-party websites or services featured on our Site.

These Terms do not override your statutory rights under consumer protection laws that apply in your country of residence.

1. Introduction

1.1 This website (https://hereracatalog.com/) is operated by Herera.
1.2 These terms and conditions (the “Terms”) form a legally binding agreement between you (the customer) and us (Herera) when you place an order through the Site.

2. Use of the Site

2.1 By submitting an order, you acknowledge and accept these Terms.
2.2 You must be at least 18 years old, or have parental/guardian consent, to place an order.
2.3 When using the Site, you must not:

• Infringe privacy, intellectual property, or legal rights of others;

• Upload or transmit offensive, harassing, unlawful, or misleading material;

• Interfere with the Site or its users;

• Attempt to introduce harmful code (viruses, trojans, etc.);

• Engage in automated scraping or data collection; or

Assist others in committing these acts.

3. Orders

3.1 By placing an order, you are offering to buy products at the listed price (inclusive of delivery charges, taxes, and other applicable fees).
3.2 We may accept or reject orders at our discretion. An agreement is only formed once we confirm your order in writing (e.g. via email).
3.3 You are responsible for reviewing order details before submission.
3.4 We aim to keep product availability up to date. For pre-orders, payment is required upfront, and dispatch will occur once stock is available.
3.5 We may cancel any accepted order prior to dispatch where:

• There are delays outside our control;

• Products are no longer available; or

An error in product description, image, or price is identified.

4. Price and Payment

4.1 Prices are shown in the currency displayed on our Site.
4.2 Payments must be made in full using approved methods listed on the Site.
4.3 By using a payment card, you confirm you are authorised to do so.
4.4 All payments are processed securely through third-party providers; we do not store card details.
4.5 If you are outside our shipping country, you are responsible for customs duties or taxes payable in your jurisdiction.
4.6 Banks/payment providers may apply transaction or conversion fees, which are your responsibility.
4.7 Promotional codes and competitions are subject to separate terms published at the time.

5. Delivery, Title and Risk

5.1 Orders are dispatched from Jakarta, Indonesia (or as otherwise specified on hereracatalog.com).
5.2 Delivery charges are additional to the product price and vary by destination.
5.3 Standard dispatch time is within 24–48 hours unless otherwise stated. Delivery estimates are indicative only.
5.4 If you need to amend delivery details, notify us promptly. We cannot guarantee changes once orders are processed.
5.5 Risk passes to you once products are delivered to your nominated address. Title transfers once full payment is received.
5.6 If no one is available to receive delivery, you authorise us (or the courier) to leave goods at the premises.

6. Returns and Refunds

6.1 We may, at our discretion, accept returns for change of mind provided:

• You contact us within 14 days of purchase;

• Proof of purchase is supplied;

• Products are in unused, original condition, with tags and packaging intact; and

• The item was not purchased during a sale, promotion, or at a discount of 50% or greater.

6.2 To initiate a return, email hereracatalog@gmail.com with your order number.
6.3 Shipping costs for returns are your responsibility unless otherwise agreed.

7. Warranty

7.1 All products come with a 1 week from the purchase date.
7.2 This covers defects in workmanship or materials.
7.3 It does not cover normal wear and tear, accidental damage, misuse, improper care, or lost items.
7.4 For valid claims, we may offer a repair, replacement, or store credit (at our discretion).

8. Limitations of Liability

8.1 To the maximum extent permitted by law:

• Our liability is limited to the price paid for the product in dispute; and

We are not liable for lost profits, business, goodwill, data, or any indirect or consequential damages.
8.2 We are not liable for events beyond our control, including natural disasters, strikes, pandemics, or government actions.

9. Intellectual Property

9.1 All intellectual property (designs, images, content, and product materials) belongs to us.
9.2 You may only use our IP for personal, non-commercial purposes.
9.3 Reproduction, distribution, or modification for commercial use requires our written consent.
9.4 You may share our products/content on personal social media provided you do not misrepresent ownership or endorsement.

10. User Content

10.1 By uploading or tagging us in content, you grant us a non-exclusive, royalty-free licence to use and share it (with reasonable modifications).
10.2 You warrant you have rights to the content and that it does not infringe third-party rights.
10.3 We may remove any user content at our discretion.

11. General

• Disputes: Parties agree to attempt resolution in good faith before pursuing legal action (except where urgent relief is required).

• Notices: All notices must be in writing (post or email).

• Assignment: You cannot transfer rights under these Terms without our written consent.

• Entire Agreement: These Terms constitute the full agreement, subject to mandatory consumer rights in your jurisdiction.

• Amendments: We may update these Terms by publishing the revised version on our Site.

• Governing Law: These Terms are governed by the laws of our operating jurisdiction. Consumer disputes may also be brought in your local courts where required by law.

Third-Party Links: We are not responsible for external sites linked from our Site.

Company: HERERA
Contact: hereracatalog@gmail.com