Privacy Policy

Herera (“we”, “us”, “our”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or otherwise interact with us.

1. Information We Collect

We may collect the following types of information:

• Personal details: such as your name, email address, phone number, and shipping/billing addresses when you place an order or create an account.
  
  
• Payment information: processed securely through third-party payment providers (we do not store full credit card details).
  
  
• Order history: records of purchases, returns, and related communications.
  
  
• Website usage data: including IP address, browser type, device information, and pages visited, collected through cookies or similar technologies.
  
  

Marketing interactions: preferences and engagement with our newsletters, promotions, or campaigns (if you opt-in).

2. How We Use Your Information

Your data may be used for the following purposes:

• To process, fulfill, and deliver your orders.
  
  
• To provide customer support and communicate with you about your purchase.
  
  
• To improve our website, services, and product offerings.
  
  
• To send you marketing materials and promotions (if you have opted in, with the option to unsubscribe at any time).
  
  

To comply with legal obligations or resolve disputes.

3. Sharing of Information

We do not sell your personal information. However, we may share it with:

• Service providers: such as payment processors, shipping partners, IT providers, and marketing platforms who help us deliver our services.
  
  
• Legal authorities: if required by law, regulation, or court order.
  
  

Business transfers: in the event of a merger, acquisition, or restructuring of Herera.

4. Cookies and Tracking Technologies

We use cookies and similar tools to improve your browsing experience, understand site performance, and deliver relevant advertising. You can manage or disable cookies in your browser settings, though some features of our website may not function properly without them.

5. International Data Transfers

As we ship globally, your information may be processed in countries outside your own. We take reasonable steps to ensure that data is handled securely and in accordance with this Privacy Policy.

6. Data Security

We take appropriate technical and organisational measures to safeguard your information against unauthorised access, misuse, or disclosure. While no method of transmission over the internet is completely secure, we work only with reputable third-party service providers to minimise risk.

7. Your Rights

Depending on your location, you may have rights under data protection laws, including the right to:

• Access the personal information we hold about you.
  
  
• Request corrections or updates to your information.
  
  
• Request deletion of your personal data, subject to legal or contractual obligations.
  
  
• Withdraw consent for marketing communications.
  
  

To exercise these rights, please contact us at hereracatalog@gmail.com

8. Retention of Data

We keep your personal data only as long as necessary for the purposes outlined in this Policy, or as required by law (e.g., for accounting, tax, or legal obligations).

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their policies.

10. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be posted on our website with an updated “last revised” date.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us at:

📧 hereracatalog@gmail.com